Frequently Asked Questions
Orders and Contact Info
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused. We cannot accept perishable or personal items for returns, but please contact us and we will do what we can to make it right.
To start a return, contact us at firstname.lastname@example.org. We’ll send you a return shipping label, as well as instructions on how and where to send your package. You must contact us before sending your package back to ensure you have the shipping label and correct return address.
You can always contact us for any return or refund question at email@example.com.
More details can be found on the Refund Policy page.
What are your shipping options?
Orders ship to US addresses via USPS Ground Advantage. Packages generally arrive within 5-8 business days of purchase.
We strongly encourage planning ahead in order to allow enough time for ground shipping, which has a much smaller carbon impact than overnight. As an incentive, we only charge you $4 per order for orders under $50. For purchases over $50, shipping is free.
While our preference is to avoid overnight (air) shipping because of the emissions, we can send packages fast if you really need it right away. Rates will vary depending on the delivery address.
For gifts, you can ship directly to the recipient and specify a delivery date using the Delivery Scheduler by clicking on "Is this a gift?" Note: We cannot guarantee delivery on exact days but will aim for your preferred date.
When will I receive my order?
For deliveries to US addresses, orders in general ship within 2 days of purchase. Delivery for Standard shipping takes about 3-4 days.
For Priority Mail Express or UPS Next Day Air, orders should be received in 1 day.
For international deliveries, orders will take anywhere from 3-14 days.
What do I do if I never received my order?
That's a bummer! Send us a note at firstname.lastname@example.org with details of your order and we will get back to you as soon as possible.
What do I do if I received the wrong order or something is not right?
We hate to see that happen, but we will do everything we can to make it right! Send a note to email@example.com with details of your order and we will get back to you as soon as possible.
How do I make changes to an order I’ve already placed?
If you have an account with us and the order is not yet in process, you can log in to your account and either cancel the order or make the necessary changes. If the order is already in process or you didn't create an account, send a note to firstname.lastname@example.org with your details and we will get back to you as soon as possible.
Where are you located?
We are located at the edge of the Pacific Ocean in beautiful Long Beach, California.
How do I contact you?
The fastest way to hear back from us is to send a note to email@example.com. If you want to send us a hand written note, our mailing address is 3535 E. Ocean Blvd, Long Beach, CA 90803.
How can I find out more about the brand values of your partners?
Each item that is available in our gift shop lists the brand values for the artisan or maker of the product.
Are all of the products you sell made by Women Owned businesses?
Many of the small businesses we work with are women owned, but not all. We look for artisans who are underrepresented, overlooked and misunderstood by the corporate world and operate their businesses by prioritizing ethical and sustainable craftsmanship.
Are all of the products made in the US?
Many of them are, but not all of them. We have a handful of brand partners who work with artisans in other countries. However, we do not work with anyone who is importing mass produced products from other countries.
Are all of the products either fair trade or responsibly sourced?
Yes! We do not include products from vendors who are not participating in fair trade and responsible sourcing.
What about those Boox boxes?
What is a Boox?
Boox is the company we use for our zero waste shipping boxes. Boox is on a mission to eliminate single-use waste by making it easier for you to participate in an earth-friendly Circular Economy.
How do I return my Boox box?
Scan the QR code on the inside of the shipping box for digital guided instructions on the return process. There are thousands of return places. There’s no rush to return a Boox. Simply drop them off at one of thousands of conveniently located return places when it is convenient for you.
Do I have to return the Boox box?
No! Feel free to keep the box if you like it. We find these boxes are great as small storage and to help with the ongoing battle against clutter.
Can I recycle the Boox box?
Yes, if you do not want to return the box or use it for decluttering, you can recycle it with your other plastic recyclables.